Hazard ARH Regional Medical Center - Hazard - KY - Hospital
Emergency Medicine • Hazard, KY
Ratings by platform
- Medicare.gov / CMS Care Compare: 2 out of 5 stars (CMS quality rating) (678 (referenced in aggregated survey data))
- Healthgrades: 62% (Patient Experience Rating)
- US News & World Report: 87% (Satisfaction with hospital overall)
What patients say
Patients praise
- Detailed and transparent billing processes with accessible support for billing inquiries
- Protocol in place to collect and respond to patient-reported concerns
- Lower-than-average Medicare payment per stay, indicating cost-efficiency for patients compared to state and national averages
- Policy to apologize for never events and not charge for associated costs
Common complaints
- Reports of poor communication between staff and patients
- Concerns regarding patient safety, including specific citations for patient rights, abuse/harassment policies, and record confidentiality deficiencies
- Lower-than-average patient experience ratings in national surveys
- Performance gaps in mortality and readmission measures resulting in a 2-star CMS quality rating
- Anecdotal negative experiences involving emergency room service and maternity care
In patients' words
"Stay far away from this place they have no clue what they're doing and no common sense!"
— Rehab.com user reviewMore clinics in Hazard
Family Medicine in Hazard, KY - ProviderMatch
Patients praise: Providers are often described as knowledgeable, attentive, and caring · Effective communication regarding medical conditions and treatment plans.
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