Emergency Department - Hays, KS - HaysMed
Emergency Medicine • Hays, KS
Ratings by platform
- Birdeye (aggregating Google reviews): 4.2 out of 5 stars (411 reviews)
- Centers for Medicare & Medicaid Services (CMS) HCAHPS: 3 out of 5 stars (overall hospital) (788 surveys (HCAHPS))
What patients say
Patients praise
- Compassionate and kind staff, particularly in the emergency department
- High clinical competence and quality of care mentioned in positive patient accounts
- Clean facilities and generally good communication from doctors and nurses
- Recognition programs for healthcare champions who go above and beyond for patients
Common complaints
- Billing issues, including problems with a new payment portal and concerns about old or unpaid bills
- Reports of delayed responses or lack of help when requested by patients
- Occasional complaints regarding perceived lack of thorough care or dismissive attitudes in the emergency department
In patients' words
"As a mom, I’ll never forget how Dr. Pfeifer turned a hard situation into a kind, positive memory for our son."
— HaysMed internal communication (Dr. Pfeifer HealthCare Champion announcement)"I have been to this hospital a lot over the past 1.5 years for 3 different family members. From broken bones, hip surgery, to a heart attack. I can’t say enough great things about all the staff we have encountered each time. The knowledge of ALL medical professionals and their genuine care is so appreciated."
— Birdeye reviewMore clinics in Hays
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