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Mental Health Care & Therapy in Haverhill, MA

PsychiatryHaverhill, MA

★★★★☆4.4/590 reviews across 3 platforms

Ratings by platform

  • Birdeye / Google / Healthgrades combined estimate for Haverhill Pavilion Behavioral Health: 4.7 out of 5 stars (19 reviews) (19 reviews)
  • Recovery.com for Northeast Health Services - Haverhill: 4.4 out of 5 stars (58 reviews) (58 reviews)
  • Rehab.com for Haverhill Community Based Outpatient Clinic: 3.9 out of 5 stars (13 reviews) (13 reviews)

What patients say

Patients praise

  • Appreciation for individual therapists or psychiatrists who provide helpful care
  • Supportive and professional clinical environments in certain instances
  • Access to comprehensive outpatient services, including specialized treatments like TMS
  • Positive interactions with front desk or administrative staff at some locations

Common complaints

  • Difficulties reaching staff by phone or getting return calls
  • Concerns regarding billing practices, including unexpected charges or difficulty resolving disputes
  • Perceived focus on revenue over patient care following management changes or acquisitions
  • Negative experiences with specific therapists or lack of personalized care
  • Issues with insurance acceptance and lack of clear communication regarding coverage

In patients' words

"Place became all about money, 3x their appointment fee overnight, and tried to back charge it for a years worth of appointments."

Patient review for a local clinic via LocalityBiz

"I got more folks reaching out to me from this group about payments/billing than help itself…the reviews below speak volumes to how this place operates."

Patient review for Nova Initia Counseling, LLC via LocalityBiz

"Never picks up their phones... If you have actual issues/problems if you can avoid this Va clinic please do."

Patient review for Haverhill Community Based Outpatient Clinic via Rehab.com

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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