Harwich Port Community Health Center
Family Medicine • Harwich, MA
Ratings by platform
- Birdeye (Aggregated Google and Birdeye reviews): 3.7 out of 5 stars (168 reviews)
- Leadstal: 3.8 out of 5 stars (Not explicitly stated (aggregated))
What patients say
Patients praise
- Appreciation for the quality of care provided by doctors and PAs
- Clean and modern facility environment
- Some staff members noted as helpful and efficient
- In-house lab and pharmacy convenience noted positively by some patients
Common complaints
- Significant difficulty reaching staff via telephone
- Unresponsive or delayed follow-up on test results and referrals
- Perceived lack of empathy or concern from administrative/support staff
- Inefficiencies in administrative processes, including prescription handling and referrals
In patients' words
"The level of incompetence and poor management can't be over-stated - it is nearly impossible to reach someone within a half-hour wait time. Once you do connect with a person on the phone, they are most likely ill-suited for the job and/or have not received proper training."
— Birdeye Review"Been going here for a few years, and recently last year or so, the customer service/call back/follow up is literally non-existent! Quality of care with Doc's, PA's etc is good. But what does that matter when a nurse calls you back regarding test results and I've called back 3X to return that call, even been escalated to "priority" and still no call back at all."
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