Mass Eye and Ear - Harwich - Mass General Brigham
Ear, Nose, and Throat (ENT) • Harwich, MA
Ratings by platform
- Birdeye: 1.7/5 (N/A)
- Healthgrades: 2.3/5 (3 reviews)
- Yelp: 2.1/5 (12 reviews)
What patients say
Patients praise
- Competent medical care when received (specifically cited in a review for a provider at a different location)
- Clean and nice office environment
Common complaints
- Long wait times
- Rude or unprofessional office staff/secretaries
- Billing disputes and difficulties getting billing issues resolved
- Lack of responsiveness from patient relations or administrative staff
- Difficulty scheduling appointments
In patients' words
"Wait times in this entire department are HORRENDOUS. The staff isn't very friendly. I spoke with the secretary Stephanie and her lack of compassion and empathy is appalling."
— Healthgrades review for Mass Eye & Ear, Harwich"Better if they could be more responsive to patients in the first place! ... I bitterly resent being forced by ME&E to pay for services I did not want or need. Patients beware!"
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