Mass Eye and Ear
Audiology • Harwich, MA
Ratings by platform
- Birdeye: 1.7/5
What patients say
Patients praise
- High electronic access to health information (98% rate)
- Strong clinical performance metrics for conditions like cataracts and glaucoma (80-97% range)
Common complaints
- Long wait times in the department
- Unfriendly, uncompassionate, or rude staff/secretaries
- Difficulties scheduling appointments or getting referrals processed
- Perception of poor communication regarding patient needs
In patients' words
"Called a week after referral was sent... 4 weeks later I heard nothing so I called... they went on to tell me “ we don’t have a doctor here that can help you”... Ignorance at its best not to mention they were so rude."
— LocalityBiz review"Wait times in this entire department are HORRENDOUS. The staff isn't very friendly. I spoke with the secretary Stephanie and her lack of compassion and empathy is appalling."
— Healthgrades reviewMore clinics in Harwich
Duncan Hearing Healthcare
Patients praise: Exceptional customer service and support · Thorough and professional examinations.
Latimer Chiropractic
Patients praise: Compassionate, attentive, and caring care from Dr. Latimer · Long-term effectiveness for chronic pain and spine-related issues.
Cape & Islands Plastic Surgery
Patients praise: Professional, kind, and supportive staff · Surgeons (specifically Dr. Seth Jones and Dr. Loffredo) are skilled and talented.
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