VA White River Junction Health Care | Veterans Affairs
Veterans Affairs Medical Center • Hartford, VT
Ratings by platform
- CMS (Centers for Medicare & Medicaid Services): 4 out of 5 stars (CMS rating) (Not explicitly stated total count)
- VA Connecticut Healthcare System – Newington (SAIL): 3.5 out of 5 stars (VA SAIL composite) (Not explicitly stated total count)
- Recovered.org: 3.89 out of 5 (Not explicitly stated total count)
What patients say
Patients praise
- Compassionate and respectful care from many staff members
- General patient satisfaction scores higher than national VA averages (White River Junction)
- Commendable primary care and specialized treatment services
- Clean and professional environment reported by many patients
Common complaints
- Inconsistent appointment coordination and communication delays
- Difficulty reaching departments or staff via phone
- Reports of poor signage and navigation challenges
- Occasional staff professionalism concerns at specific locations
- Extended wait times in certain specialties
In patients' words
"My first visit to this va facility and I couldn’t be more impressed! Everyone was very nice and professional, doctors were not in a hurry and very caring."
— LocalityBiz Review"Terrible staff, terrible follow up, nobody you actually need is on site or ever available. This is the worst VA hospital on the east coast."
— LocalityBiz Review"Reviewers often commend the attentive staff, highlighting their professionalism and willingness to assist veterans promptly."
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