VHA Medical Centers - US Department of Veterans Affairs (VA)
Veterans Affairs Medical Center • Hartford, VT
Ratings by platform
- West Haven VA Medical Center (VA SAIL): 4.0/5 (VA SAIL composite quality rating) (N/A)
- Newington VA Clinic (VA SAIL): 3.5/5 (VA SAIL composite quality rating) (N/A)
- TrustReviewers.com (VA Connecticut Healthcare System): 4.3/5 (71 reviews)
What patients say
Patients praise
- High levels of patient trust in the VA system overall, with reported increases in recent years
- Appreciation for knowledgeable, attentive, and caring medical and nursing staff in certain departments such as cardiac care
- Clinical expertise and collaboration with Yale for specialty and surgical services
- Positive reports regarding the quality of specific care areas and general health outcomes compared to national averages
Common complaints
- Concerns regarding long wait times for appointments and procedures
- Communication issues and unanswered phone calls for veterans
- Administrative and scheduling frustrations, including last-minute appointment cancellations
- Inconsistent experiences with staff responsiveness
In patients' words
"The nurses, attendants and doctors in the Cardiac wing of the hospital (triple bypass surgery) were all very good, knowledgeable and attentive. Many doctors come over from Yale to practice."
— TrustReviewers.com patient review"This is the absolute worst VA facility I have ever been to! Every time I try to get help they make up just another excuse as to why they won't help me."
— Yelp user review (Newington)"The OIG recommends facility leaders develop and implement a plan to address veterans’ unanswered phone calls."
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