Physician Results | hartfordhealthcare.org
Rheumatology • Hartford, CT
Ratings by platform
- Yelp (Medical Group): 1.7/5 (159 reviews)
- ComplaintsBoard: 1.5/5 (17 complaints)
- US News Patient Experience: 3/5 stars overall
- Leapfrog Group (Outpatient): 87%-97% Top Box Score
What patients say
Patients praise
- High performance in outpatient and ambulatory surgery patient experience metrics
- Strong adherence to safety protocols such as hand hygiene
Common complaints
- Communication issues and difficulty with callbacks
- Dissatisfaction with billing practices and facility fees
- Inadequate complaint resolution processes
- Long wait times or unresponsive customer service
In patients' words
"I have been trying to dispute a Facility Service charge... there is no compassion or feeling of empathy being received."
— Better Business Bureau Complaint"Communication is severely lacking. five to seven days to received a return call."
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