Otorhinolaryngology | hartfordhospital.org | Hartford, CT
Otolaryngology (ENT) • Hartford, CT
Ratings by platform
- Vitals (for Dr. Seth M. Brown): 4.3/5 stars (42 ratings) (42 ratings)
- Vitals (for Dr. Todd A. Zachs): 4.2/5 stars (34 ratings) (34 ratings)
- Vitals (for Dr. Richard A. Newman): 3.4/5 stars (9 ratings) (9 ratings)
- Vitals (for Dr. John H. Perkins): 5.0/5 stars (3 ratings) (3 ratings)
- CMS/HCAHPS (Hartford Hospital overall): 3/5 stars (2,120 completed surveys (2019))
What patients say
Patients praise
- High patient satisfaction ratings for individual otolaryngologists in the Hartford area
- Physicians described as knowledgeable, thorough, and compassionate
- Positive outcomes for specific ENT procedures and treatments
- Approximately 76% of patients would recommend the hospital overall
Common complaints
- Long wait times in the emergency department
- Dissatisfaction with responsiveness and communication from nursing/support staff
- Concerns regarding complaint resolution processes
- Instances of perceived errors in care or lack of follow-up
In patients' words
"He is a great surgeon, supported by a great staff and a wonderful hospital. You could not do better than consult with Dr. Luzzi for his ENT knowledge and experience, as well as surgical skills."
— Hartford HealthCare Medical Group (Dr. Frank Luzzi review)"Worst ER experience I have had. Spent 5 hours in ER, machines beeping and no one comes to check."
— HospitalStats.org (user-submitted complaint)More clinics in Hartford
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