Hartford VT Eye Care & Vision Center - Lebanon - Pro Optical
Optometry • Hartford, VT
Ratings by platform
- Yelp / BestProsInTown: 4.5 out of 5 stars (51 reviews (BestProsInTown))
What patients say
Patients praise
- Quick, friendly, and helpful service for minor adjustments and repairs
- Thorough and professional eye examinations by the doctor
- Convenient same-day service and walk-in capabilities
- Welcoming and personalized patient care experience
Common complaints
- Dissatisfaction with customer service and staff responsiveness in the optical department
- Issues with eyeglass lens quality and fitting errors (e.g., incorrect progressive lens alignment)
- Lack of transparency or perceived over-prioritization of sales over patient needs
In patients' words
"In less than 5 minutes he had a new arm on my glasses for a nominal fee. It doesn't match and I don't care. I needed them fixed. Such a very nice man."
— Susan L. (Testimonial on Pro Optical website)"They seemed more interested in making a sale than in the customer. They were not interested in asking me any questions about what I wanted. Worst customer service I’ve ever had!!!!"
— Lora Harris (Review on Medicals-Health.com)More clinics in Hartford
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