Patient Financial Assistance & Affordable Medical Care in ...
Hospital • Hartford, VT
Ratings by platform
- ComplaintInfo, Yelp, and other aggregators: 1.4/5, 3/5, 4.1/5 (varied sources) (40, 361, 1,115 (varied sources))
What patients say
Patients praise
- General availability of financial assistance programs and payment plans
- Hartford HealthCare has stopped suing patients over medical debt
- Presence of patient advocates who can facilitate internal reviews
- Independent resources like the Office of the Healthcare Advocate (OHA) and legal aid are available for assistance
Common complaints
- Centralized billing system makes it difficult to reach the right representative
- Instances of unexpected or drastically altered payment plan amounts
- Reports of difficulty qualifying for financial assistance despite financial hardship
- Frustrating experiences navigating insurance denials and billing office communication
- Complaints regarding transparency and communication about costs before procedures
- Occasional reports of poor quality of care and administrative errors
In patients' words
"Patients taken to court described baffling bills, confusing health plan rules, and frustrating and fruitless telephone calls to hospital billing offices and health insurers’ customer-service lines."
— CT Mirror / KFF Health News"Hartford HealthCare's centralized billing system can make it harder to reach the right person, so ask specifically for Patient Financial Services rather than general billing."
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