Physician Results | hartfordhealthcare.org
Gastroenterology • Hartford, CT
Ratings by platform
- Yelp (Hartford HealthCare Medical Group): 1.7/5 (159 reviews)
- ComplaintsBoard (Hartford Hospital): 1.5/5 (17 complaints)
What patients say
Patients praise
- Some individual physicians receive high ratings on the official website
- Specific departments, such as Labor & Delivery and post-partum care, have received praise for their nursing teams
Common complaints
- Poor administrative and billing communication, including difficulty reaching staff and unresponsiveness
- Frustration regarding facility fees and billing discrepancies
- Complaints about poor quality of care and negative experiences with office staff and medical assistants
- Low resolution rate for submitted complaints
In patients' words
"It is extremely difficult to get a nurse or provider to return a call, and patient concerns simply don't seem to be a priority. It's disappointing and disheartening to see such a large healthcare system fail to meet even the most basic standards if communication and responsiveness."
— Yelp review of Hartford HealthCare Medical Group"I have tried calling, emailing, disputing, and writing an appeal letter to Hartford HealthCare but there is no compassion or feeling of empathy being received. As a result, my wife and I are stuck paying a Facility Service fee..."
— BBB complaint regarding Hartford HealthCare CorporationMore clinics in Hartford
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Patients praise: High levels of appreciation for physicians' kindness, compassion, and attentive listening · Doctors frequently described as thorough, professional, and knowledgeable.
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Patients praise: Kind, professional, and attentive physicians who listen to patient concerns · Friendly, efficient, and professional office staff and medical assistants.
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