Hancock VA Clinic | VA Iron Mountain Health Care | Veterans Affairs
Veterans Affairs Clinic • Hancock, MI
Ratings by platform
- Birdeye: 4.7 out of 5 stars (18 reviews)
What patients say
Patients praise
- High patient satisfaction ratings compared to national VA averages
- Consistent receipt of national 'Best Experience' awards by the Iron Mountain health care system
- Staff described as approachable, friendly, and engaged with patients
- Effective use of patient advocates to resolve concerns
Common complaints
- The VA Office of Inspector General notes that patient experience data is monitored, including through patient advocates who manage concerns until resolution, acknowledging that grievances or areas for improvement exist within the system.
In patients' words
"Inpatient, primary care, and specialty care satisfaction scores were consistently higher than VHA averages, indicating patients were more satisfied compared to VHA patients overall."
— Department of Veterans Affairs Office of Inspector General reportMore clinics in Hancock
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