Portage Location - UP Health System
Public Health Center • Hancock, MI
Ratings by platform
- CMS HCAHPS based aggregators: 82% (Healthgrades) / 80% (Momentary Labs) recommend rate (299 completed patient surveys)
- MedicalRecords.com: 2.3/5 (35 reviews)
What patients say
Patients praise
- generally strong patient satisfaction ratings, including high marks for nurse and doctor communication
- many patients report kind, efficient, and knowledgeable care from specific healthcare teams
- favorable ratings for facility cleanliness and timely assistance in certain areas
Common complaints
- concerns regarding scheduling and communication with administrative or support staff
- instances of perceived lack of compassion or poor bedside manner among some staff members
- issues with medical records accuracy and medication management
- some experiences related to long wait times or operational delays in specific departments like the lab
In patients' words
"There was virtually no wait time . The staff were pleasant. X-ray went well. The doctor was kind,efficient and knowledgeable."
— Healthgrades patient review"The lab says open at 7 but nobody is here. Maybe don’t put a sign on the counter that says lab open from 7am-7pm if you aren’t going to actually open the lab at 7am."
— Patient feedback/MedicalRecords.comMore clinics in Hancock
Our Locations | UP Health System
Patients praise: High patient satisfaction ratings in formal surveys (e.g., 5-star rating) · Strong communication reported between nursing/physician staff and patients.
Copper Country Family Dentistry: Houghton, MI Dentist
Patients praise: Highly skilled and professional staff · Gentle, caring, and kind demeanor.
Pediatric Care | Marquette & Ispheming, MI Pediatricians
Patients praise: Providers are frequently praised for being compassionate, attentive, and knowledgeable · Strong communication, listening skills, and a child-centered approach are highlighted as key strengths of many pediatricians in the region.
Comparing your options?
Browse other clinics in Hancock, or filter by state and specialty to compare patient ratings.