Rehabilitation Center | Upper Peninsula of Michigan
Occupational Therapy • Hancock, MI
Ratings by platform
- Mission Point Nursing & Physical Rehabilitation Center of Hancock: Overall rating of 3 out of 5 (US News/CMS) or 1 out of 5 (EveryPlace analysis) (Limited public reviews (2 on Caring.com, mix on locality platforms))
- UP Health System - Portage (Outpatient/Hospital Rehabilitation): Approximately 82% of patients would recommend (Healthgrades), 70% recommend (Facebook) (Hundreds of patient ratings/reviews combined across platforms)
What patients say
Patients praise
- Friendly and attentive staff members reported by some individuals
- Family-like atmosphere in smaller facilities
- Access to therapy programs and specific patient support services
- General patient satisfaction with hospital-based rehabilitation services at UP Health System Portage
Common complaints
- Staffing shortages and high staff turnover
- Allegations of abuse and neglect of patients
- Repeated issues with fire safety and emergency preparedness systems
- Infection control and hygiene deficiencies
- History of federal inspections finding patterns of serious quality issues
- Operational and management challenges causing complaints
In patients' words
"It is evident that the staff members here care about the residents. The rehab team is constantly praised for their efforts and the management team does a great job addressing concerns as they come up."
— Review for Mission Point on LocalityBiz"Do not let or your loved ones go to this facility, they are extremely negligent and should be shut down. They are currently being investigated by the state for neglect."
— Review for Mission Point on LocalityBiz"There was virtually no wait time. The staff were pleasant. X-ray went well. The doctor was kind, efficient and knowledgeable."
— Review for UP Health System - Portage on HealthgradesMore clinics in Hancock
Our Locations | UP Health System
Patients praise: High patient satisfaction ratings in formal surveys (e.g., 5-star rating) · Strong communication reported between nursing/physician staff and patients.
Copper Country Family Dentistry: Houghton, MI Dentist
Patients praise: Highly skilled and professional staff · Gentle, caring, and kind demeanor.
Pediatric Care | Marquette & Ispheming, MI Pediatricians
Patients praise: Providers are frequently praised for being compassionate, attentive, and knowledgeable · Strong communication, listening skills, and a child-centered approach are highlighted as key strengths of many pediatricians in the region.
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