Northlake Gastroenterology Associates | Southeast Louisiana
Gastroenterology • Hammond, IN
Ratings by platform
- Healthgrades (for Dr. Gensler): 3.3/5 (30 reviews)
- Google Reviews (for Northlake Endoscopy): 4.7/5 (301 reviews)
- Yahoo Local / Yelp / MapQuest: 2.0 - 2.5/5 (Varied (multiple listings))
What patients say
Patients praise
- Compassionate, thorough, and knowledgeable physicians
- Effective, clear communication during patient procedures and follow-ups
- Positive bedside manner and willingness to listen to patient concerns
- Clean and comfortable waiting areas (cited by some patients)
Common complaints
- Reports of unprofessional or unhelpful office/front desk staff
- Complaints regarding billing issues and administrative errors (e.g., wrong appointment dates)
- Long wait times and communication issues regarding provider availability
- Perception of subpar office facilities or professional environment
In patients' words
"Dr. Jason Reina & his nurse practitioner are great. Front desk staff is friendly! Clean facility!"
— Yahoo Local Review"Dr. Reina listens, never rushes you, he explains everything, and makes you feel comfortable with his diagnosis."
— FindCare Patient Review"These people talked me into getting an upper GI that wasn't needed. Then, to add insult to injury, their billing is handled by some out of state company that is plainly incompetent."
— Yahoo Local Review"Dr. Wardlaw is an amazing doctor. However, the staff is absolutely unprofessional as it can get!"
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