Gastroenterology | Livingston Hospital - North Oaks Health
Gastroenterology • Hammond, IN
Ratings by platform
- U.S. News & World Report: 4/5 (Physician-specific ratings vary by individual) (52 to 79 reviews per doctor (sample))
- Vitals (Dr. Lawrence Gensler): 3.4/5 (Varies)
- Vitals (Dr. Russell Wardlaw): 4.5/5 (Varies)
- U.S. News Patient Experience Score: 3/5 (Based on patient experience surveys)
What patients say
Patients praise
- Professionalism and expertise of some physicians highlighted by patients
- Positive feedback regarding thorough explanations of medical issues and care plans
- Compassionate care and bedside manner praised in specific positive reviews
- Efficiency reported by some patients during procedures
Common complaints
- Complaints regarding office staff rudeness and unprofessionalism
- Difficulties with billing departments and automated phone systems
- Dissatisfaction with physician bedside manner, including perceived arrogance or being dismissive
- Concerns about lack of communication regarding test results or after-care instructions
- Reports of long wait times or feeling rushed during appointments
In patients' words
"You’re just a cash flow with these people and nothing else."
— LocalGuideWorld review of Northlake Endoscopy"I am very grateful to Dr. Ladner for his knowledge and expertise. He patiently answered my questions and explained my options... His staff is professional, courteous, and quickly responds to messages."
— Healthgrades review for North Oaks medical provider"Doctor has a horrible attitude and NO bedside manner. Consulted Dr. Wardlaw for GI problem in the hospital. He was RUDE and ARROGANT. UNPROFESSIONAL"
— Vitals review for Dr. Russell WardlawMore clinics in Hammond
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