Beacon Orthopaedics & Sports Medicine - Cincinnati, Dayton, NKY
Sports Medicine • Hamilton, OH
Ratings by platform
- Birdeye (Cincinnati location): 4.5/5 stars (74 reviews)
- Birdeye (Mason South location): 4.7/5 stars (1,718 reviews)
What patients say
Patients praise
- Praise for knowledgeable and polite medical staff
- Positive experiences with physical therapy and initial treatment plans
- Appreciation for the speed and convenience of appointments
- Satisfactory interactions with nursing and radiology staff
Common complaints
- Difficulties with medical records retrieval and transfer
- Dissatisfaction with post-operative care and follow-up communication
- Concerns regarding perceived lack of physician attentiveness or thoroughness
- Complaints about administrative management and customer service responsiveness
In patients' words
"DO NOT GO TO BEACON ORTHOPEDICS. Avoid this place at all cost. The surgeon misaligned my knee replacement causing a torn patella liagament"
— Better Business Bureau (BBB) Reviewer"Been trying for over 3 weeks to get my medical records from Beacon for a second opinion and they continue to withhold... It seems legally questionable to me."
— Birdeye Reviewer (Mason South)"Dr. Hess was knowledgeable, polite, gave me all the info to start correcting the problem & friendly. Front desk, nursing staff & radiology staff were all polite & friendly as well! Great overall experience."
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