Cancer and Blood Care - Cincinnati - TriHealth
Cancer Care • Hamilton, OH
Ratings by platform
- Yelp: 2.8 out of 5 stars (324 reviews (brand-wide))
- RateMDs: 1 out of 5 stars (example) (1 review (specific location))
What patients say
Patients praise
- High praise for medical expertise, including oncologists, surgeons, and nurses, particularly in cancer treatment pathways.
- Patients reporting feeling well-supported, comforted, and cared for throughout their cancer treatment journeys.
- Effective outcomes in cancer diagnosis and treatment, such as successful surgeries and early detection stories.
- Positive experiences with specific infusion center staff and nursing teams.
Common complaints
- Concerns regarding comfort and facility amenities in infusion areas, such as non-working chairs and privacy issues.
- Complaints about billing practices and incorrect insurance processing.
- Reports of poor communication, dismissive staff, and lack of empathy in emergency and patient care settings.
- General patient dissatisfaction with administrative and laboratory procedures.
In patients' words
"Dr. Basil is honest and direct: ‘Here’s what you have. Here’s what we’re going to do.’ I love him and his physician assistant, Liz Gaitley. They are very thorough. Whenever I needed anything done, they were right on it. They made me feel very supported, and I knew I could trust in them."
— Patient story on TriHealth website"This should be a place that is concerned with patient comfort however it is not. Patients spend hours in this center, when most of chairs do not have working heat and T.V sets do not work. Curtains do not close properly leaving vulnerable people exposed without proper privacy."
— Review for Good Samaritan Infusion Center on LocalityBiz"You trust the team, and I’m here today because of that trust."
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