Mental Health Services at Family Healthcare of Hagerstown
Mental Health • Hagerstown, MD
Ratings by platform
- Google My Business/General online review platforms: 3.3/5 (~204-228 reviews)
- Recovered.org TrustScore: 3.5/5 (N/A)
What patients say
Patients praise
- Some staff and providers described as attentive, caring, and understanding
- Clean facility environment
- Appreciation for support services like transportation for patients
Common complaints
- Poor communication regarding appointments and medication refills
- Dissatisfaction with specific mental health providers, particularly regarding perceived lack of empathy and note-taking
- Difficulty navigating the process to access mental health counseling and long wait times for appointments
- Issues with pharmacy/prescription management
In patients' words
"I've been going to Family Healthcare of Hagerstown for many years now and I've always been treated with dignity and respect. The staff are so friendly. The doctors are good at their jobs and very caring and personable."
— A-Better-Place.com user review"The workstaff here are attentive,patient and understanding. Rocky Gallamoza,Angela house at mental health are amazing humans that care for their patients."
— Google My Business user review via clinicadentalrey.es"I saw Sheila Rohe once, and it was so bad enough that I never came back. ... They sent my medication to the wrong pharmacy not twice, but three times."
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