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Family MedicineGuntersville, AL

★★★★★4.9/52,777 reviews across 8 platforms

Ratings by platform

  • Tebra (Dr. Jeffrey Saylor): 4.97/5 (~1,688)
  • Healthgrades (Dr. Jessica Sparks): 4.5/5 (6)
  • Tebra (Dr. Joel Milligan): 4.95/5 (~763)
  • WebMD (Dr. Morgan Jackson): 4.5/5 (5)
  • WebMD (Dr. John Boggess): 4.0/5 (10)
  • Vitals (Dr. Lezlie Reed-Johnson): 3.6/5 (16)
  • WebMD (Dr. David Campbell): 4.5/5 (17)
  • Birdeye (Premier Family Care LLC): 4.2/5 (272)

What patients say

Patients praise

  • thorough listening and clear explanations of health conditions
  • attentive, caring, and professional bedside manner
  • staff described as helpful and responsive
  • efficient check-in processes for some practices
  • high satisfaction with preventive and chronic disease management

Common complaints

  • long wait times in office or for appointments
  • instances of perceived unprofessionalism or rude behavior from staff or providers
  • difficulties with billing, insurance coverage (e.g., PA approvals), or prescription refills
  • instances of feeling dismissed or rushed during appointments
  • severe complaints regarding quality of care in ER settings

In patients' words

"Dr. Saylor has always gone above and beyond to see that we have the best care possible! He takes the time necessary to listen to our concerns."

Tebra (Dr. Jeffrey Saylor)

"I had a great experience with Dr. Sparks, until I was turned away for being 5 minutes late... I am shocked at the lack of professionalism shown."

Healthgrades (Dr. Jessica Sparks)

"Dr. Milligan and his staff are very professional and listen to your concerns. I've had nothing but great experiences at every visit."

Tebra (Dr. Joel Milligan)

"Waited 2 months for an appointment and waited an hour and a half in the office before leaving without seeing the doctor."

Vitals (Dr. Lezlie Reed-Johnson)

"He had the bedside manner of a toad and now I’m scheduled for surgery for the real problem. This is the worst I have ever been treated by a “medicalProfessional” in my life."

Healthgrades (Dr. Ryan Pettit)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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Joel C. Milligan, MD | Board Certified Family Medicine Physician ...

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