Guilford, CT Urgent Care - Docs Medical Group
Urgent Care • Guilford, CT
Ratings by platform
- Solv Health: 4.3 out of 5 (New Haven location) (Not explicitly stated total count for New Haven)
- Facebook: 66% recommend (230 reviews)
- Solv Health: 4.6 out of 5 (320 reviews (Norwalk location))
What patients say
Patients praise
- Friendly and helpful staff
- Convenient walk-in and extended hours availability
- Accessible same-day scheduling for urgent needs
- Helpful for quick medical testing (e.g., COVID-19) in some instances
Common complaints
- Mismanaged or unorganized billing department
- Difficulty reaching staff or billing department by phone
- Long wait times or poor communication regarding wait times
- Inconsistent quality of care reported by some patients
In patients' words
"Having been going to this location for the last few months and the staff is always friendly and very helpful! Everyone had been so nice! The front desk ladies ..."
— Docs Medical Group website (Guilford location page)"Be careful!! The billing department makes errors and the billing staff is unreachable/incompetent. It is impossible to follow up because the phone number on their card is incorrect..."
— Vymaps (Review of Docs Medical Group location)More clinics in Guilford
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