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Shoreline Medical Center - Guilford - Yale New Haven Hospital

Emergency Medicine • Guilford, CT

★★★☆☆3.1/5109 reviews across 1 platforms

Ratings by platform

  • Google My Business: 3.1/5 (average based on ~109 Google reviews) (109)

What patients say

Patients praise

  • professional and friendly staff in some departments
  • timely and smooth intake and triage processes for some patients
  • high-quality care reported in specific units like the Smilow Unit
  • warm and comforting environment mentioned by some patients

Common complaints

  • long wait times in the emergency department
  • perceived lack of care or attention from medical staff
  • dissatisfaction with billing and costs
  • instances of medical incompetence or procedural errors

In patients' words

"My husband had the worst experience here ever.... I went back in an hour later because he couldnt take it anymore and they had us in a room for an hour and not even a nurse came in. They where all laughing and chatting together at the nurses station saying he was next."

— Patient review on medicals-health.com

"Intake, triage (Bob), the radiology and doctor have been timely and smooth."

— Patient review on Google My Business via farmapilucabarrau.es

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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