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Henry Ford Medical Center - Grosse Pointe
Surgery • Grosse Pointe, MI
Ratings by platform
- Birdeye (Henry Ford Medical Center - Cottage): 4.3/5 (219)
- Facebook (Henry Ford Medical Center - Cottage): 84% recommended (40)
- Solv Health: 3.67/5 (6)
- Birdeye (Henry Ford Medical Center - Pierson): 3.9/5 (36)
What patients say
Patients praise
- friendly and professional medical staff and nurses
- competent and caring individual doctors (e.g., specialists in cardiology and plastic surgery)
- convenience of having multiple services in one location
- timely service for planned surgical procedures
Common complaints
- long wait times in the emergency room
- lack of basic amenities like vending machines for waiting families
- perceived lack of compassion or dismissive staff attitude in emergency situations
- difficulties with appointment scheduling and cancellations
- policies limiting family interaction during surgical procedures
In patients' words
"Henry Ford Cottage Hospital is fabulous. Their emergency room and all the staff that work there were very nice."
— Patient review on LocalityBiz"Not good! Waited for super long in ER. The staff was defensive about the wait, blaming it on this or that and it was hardly busy. Lack of authentic compassion..."
— Patient review on LocalityBiz"Can’t get same day appointments when you are sick, doctors call in sick and sick patient appointments are cancelled instead of covered by someone else."
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