Urologist | Decatur, AL | Alabama Urology & Robotics Center
Urology • Greenville, AL
Ratings by platform
- Birdeye (Alabama Urology & Robotics Center): 4.5/5 (198 reviews)
- US News (Dr. Sergey S. Ananyev – patient experience rating): 4/5 (Very Positive) (40 ratings total)
- Yelp (Alabama Urology & Robotics Center): Not clearly stated in provided snippet (Not clearly stated in provided snippet)
- Vitals (Alabama Urology And Robotics Center Pc – provider ratings): Dr. Sergey Sergeevich Ananyev: 3.8; Dr. William Edward Hughes: 3.4 (Ananyev: 28; Hughes: 5)
What patients say
Patients praise
- Caring, friendly, and professional staff/patient support
- Doctors highlighted for expertise and clear communication (e.g., Dr. Ananyev)
- Patients report positive overall experiences/confidence in provider abilities
Common complaints
- Billing/insurance or claims issues (slow back-calls, trouble filing claims, pressured to pay out of pocket)
- Unprofessional front staff/reluctance to take insurance information
- Some wait times or scheduling difficulties (described as occasional)
In patients' words
"“I now have to go to another urologist in hopes of better office support and improved listening skills… I wouldn't advise anyone going here unless you have the cash to pay their services or your situation …”"
— Birdeye review excerpt (Alabama Urology & Robotics Center)"“Front staff is very unprofessional. Reluctant to take insurance information. Too lazy to file insurance claims. Tried to bully me into paying out of pocket.”"
— Yelp (ALABAMA UROLOGY & ROBOTICS CENTER) snippet"“Patients consistently praise this provider's expertise, professionalism, and caring demeanor.”"
— US News Health (Dr. Sergey S. Ananyev patient experience summary)"“Awesome staff, friendly and caring, and Dr Ananyev is an excellent doctor/surgeon.”"
— Birdeye review excerpt (Alabama Urology & Robotics Center)More clinics in Greenville
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