Primary Care Family Medicine in Greenville - Bon Secours
Family Medicine • Greenville, SC
Ratings by platform
- Bon Secours official site (Dr. Ryan S Paulson): 5 out of 5 (258 ratings) (49 reviews)
- Bon Secours official site (Dr. Michael L Peters): 4.7 out of 5 (239 ratings) (31 reviews)
- Bon Secours official site (Dr. Steven M Newman): 4.9 out of 5 (492 ratings) (57 reviews)
- Yahoo Local: 3.0 (approximate) (Multiple user reviews)
What patients say
Patients praise
- High patient satisfaction scores for individual physicians regarding professionalism and clinical care
- Physicians described as thorough, caring, attentive, and good listeners
- Some patients report positive long-term relationships with their primary care providers
Common complaints
- Difficulties communicating with administrative and office staff
- Poor phone system, including long wait times and difficulty reaching live personnel
- Unresponsive messaging (MyChart or otherwise) and lack of follow-up
- Frustrations with appointment scheduling and long wait times to be seen
- Occasional reports of rushed or impersonal care from some providers
In patients' words
"Dr. Paulson showed excellent rapport and genuine concern for me as a patient. He explained procedures, listened well and was caring and kind."
— Bon Secours official site (Dr. Ryan S Paulson) review"My doctor is very good. BUT the practice is managed very poorly, dangerously in my opinion. Messages to your doctor are read by / replied to by various office staff."
— Yahoo Local review of Bon Secours Covenant Primary Care"I really like my current Primary Care Doctor when I actually see him. But he is part of the Bons Secours network and dealing with his office staff and phone system is completely maddening."
— Clemson forums user discussionMore clinics in Greenville
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