ECU Health Cancer Care - Eddie and Jo Allison Smith Tower at ...
Cancer Care • Greenville, NC
Ratings by platform
- Birdeye (aggregating Google reviews): 4.8 out of 5 stars (146 reviews)
- ECU Health Internal Provider Satisfaction Survey (Sameer Batoo, MD): 4.9 out of 5 stars (88 ratings)
- ECU Health Internal Provider Satisfaction Survey (Grainger Lanneau, Jr., MD): 4.8 out of 5 stars (139 ratings)
What patients say
Patients praise
- High satisfaction ratings for specific providers (e.g., Hematology/Oncology specialists)
- Positive patient feedback on clear communication, compassion, and professionalism of the care teams
- Welcoming, modern, and comfortable physical environment of the Smith Tower facility
- Effective multidisciplinary team approach to cancer treatment
Common complaints
- Difficulties with billing and insurance reimbursement issues
- Concerns regarding network coverage changes (e.g., UnitedHealthcare negotiations)
- Frustration with administrative communication, including lack of responses to complaints
- Negative experiences related to wait times and scheduling (at broader system levels)
In patients' words
"Dr. Batoo is a very caring doctor who gives you all his attention when you are there."
— ECU Health Patient Satisfaction Survey"Absolutely LOVE Dr Lanneau! He cares about his patients & it's very apparent & appreciated!"
— ECU Health Patient Satisfaction Survey"I have had pretty good luck with the doctors that I have visited within ECU Health but the customer service side is in need of repair."
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