Primary Health and Wellness Centers and Irwin Family Care
Family Medicine • Greensburg, PA
Ratings by platform
- Birdeye: 3.8/5 stars (9 reviews)
- WebMD: Not specified (4 reviews total) (4 reviews)
- Yelp: 2.3-2.5/5 stars (3 reviews)
What patients say
Patients praise
- Patients appreciated the professionalism and compassion of certain long-term doctors (e.g., Dr. Gottron, Dr. Nikoula)
- Some patients reported positive interactions with nursing and office staff, describing them as caring and pleasant
- Positive sentiment regarding the thoroughness of medical care once established with a provider
Common complaints
- Difficulty reaching the office via phone to schedule appointments
- Reports of long waits for pharmacy refill requests to be processed
- Some patients perceived staff or specific providers as condescending or rude
In patients' words
"I have been seeing Dr. Nikoula & Dr Gottron for over 25 years. They have always been professional, considerate and very compassionate in my care."
— WebMD Review (August 29, 2024)"Phone answering system or there is no system to get appointment by phone or reach any responsible to get appointment in their clinic. I have called many times to get appt. but it looks it is impossible."
— WebMD Review (March 23, 2023)"I am blown away at how hard it is to get in touch with this office. Their phone number goes straight to VM. My pharmacy sends them a refill request, and days go by with zero response."
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