Quest Diagnostics
Laboratory Services • Greenfield, IN
Ratings by platform
- ComplaintsBoard: 1.3/5 (492 reviews)
- ConsumerAffairs: 1.7/5
What patients say
Patients praise
- Professional and kind staff at this specific location
- Clean and well-maintained facility
- Efficient and quick service experience reported by some patients
Common complaints
- Difficulty reaching human customer service
- Confusing billing and payment processes
- Issues with online appointment scheduling systems
- Reports of long wait times at some locations
- Inconsistent quality of care reported nationally
In patients' words
"Great experience again today! I am high anxiety and yes I'm scared of needles too. I always use this lab because they are super clean, quick, do a great job and ... super nice staff!"
— Yelp / MapQuest reviews for Greenfield location"They closed the receptionist window—there is no human contact at all anymore. Everything pushed to a machine, and it’s simply not working."
— Trustpilot review (general company experience)More clinics in Greenfield
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