Green Bay - Orthopedic Sports Medicine Specialists (OSMS)
Orthopedics • Green Bay, WI
Ratings by platform
- Birdeye: 4.9 out of 5 stars (1,910 reviews)
- rater8: 4.9 out of 5 stars (based on aggregated score) (13,000+ total reviews (across multiple platforms))
- Yelp: Limited ratings available (16 reviews)
What patients say
Patients praise
- High patient satisfaction with surgical outcomes and recovery experiences
- Physicians are frequently described as attentive, caring, and professional listeners
- Patients report feeling well-educated on their medical options and treatment plans
Common complaints
- Administrative and support departments, such as billing and phones, are reported as overwhelmed and understaffed
- Concerns regarding communication and follow-up processes after referrals
- Internal employee feedback suggests management prioritizes expansion over adequate staffing levels
In patients' words
"Dr. Henrikson and his entire staff are very caring and always take time to listen to your issues and then provide answers."
— rater8 patient review"Their attention to their patients needs work. They sent us to an infectious disease doctor for tests. We went and they dropped us like a hot potato!"
— Yelp patient review"It is a great company, but every business office department, front desk, phones, and billing departments are all overwhelmed. The company continues to add doctors and clinics but is very slow to add administrative help to keep up with the increase of patients, appointments, and surgeries."
— Indeed employee review (reflecting on administrative operations)More clinics in Green Bay
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