Primary Care | Montana - Benefis Health System

Patients praise

• Majority of patients are willing to recommend the facility (approximately 58%-85% depending on specific department and survey source)
• Some positive experiences with specific clinical staff noted as professional, gentle, and communicative

Common complaints

• Difficulties with billing and administrative processes, including account management and collections policies
• Reports of long wait times for walk-in services and confusion regarding intake procedures
• Inconsistent communication with staff, including reports of dismissive or unprofessional behavior from some personnel
• Patient satisfaction metrics for nurse communication, staff responsiveness, and facility environment often fall below national averages