Heart & Vascular Care | MT - Benefis Health System
Cardiology • Great Falls, MT
Ratings by platform
- CMS HCAHPS: 3 out of 5 stars (352 surveys)
- US News & World Report: 2 out of 5 for patient experience (Up to 10 categories measured)
- Birdeye: 2.7 out of 5 stars (127 reviews)
What patients say
Patients praise
- Professional care in certain instances
- Comfortable and reassuring experiences reported by some patients
- Hospital receives a 3 out of 5-star rating nationally
Common complaints
- Billing and insurance/payment issues
- Poor communication from staff and doctors
- Long wait times
- Concerns about bedside manner and perceived rudeness
- Issues with intake and triage procedures
- Historical allegations of mistreatment in specialty clinics
In patients' words
"I had the opportunity to visit the Benefis walk in clinic. I would like to say my visit was one of the best I have experienced, in any walk in clinic to date. They were very professional and explained everything that was going to happen."
— Birdeye Patient Review"they can not figure out their billing. if you do get good care they are certain to mess something up and later make you pay the bill twice."
— Yelp Review"“There is so much more. Billing errors, rarely treated like a person, the wait to see doctors, and then 15 minutes (with them) and you are gone.”"
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