Gateway Regional Medical Center
Urgent Care • Granite City, IL
Ratings by platform
- Rehab.com: 2.16/5 (315 reviews)
- MedicalRecords.com: 2.2/5 (112 reviews)
- Healthgrades
What patients say
Patients praise
- praise for specific nurses and doctors for kindness and thoroughness
- some patients reported positive outcomes and satisfactory care experiences
Common complaints
- long wait times in the emergency room
- perceived staff neglect and poor communication
- dissatisfaction with behavioral health services and mental health unit care
- concerns about cleanliness and facility maintenance
- unprofessional conduct reported by some patients
In patients' words
"The waiting room area was very messy and filled with trash, and I had to wait for nearly three hours just to be called back to a room. The nurses seemed completely overwhelmed and rushed..."
— Rehab.com"My sister went here recently and it was a great experience. Traci, RN in ER took such great care of her... she was literally the best in every way."
— MedicalRecords.com"Kettler unit is a nightmare. Short-staffed to a dangerous degree, staff was extremely neglectful to needier patients."
— YelpMore clinics in Granite City
Granite City Urgent Care
Patients praise: Convenience of a local urgent care option · Efficient service for some patients.
SSM Health Cardinal Glennon Pediatrics
Patients praise: Providers are described as amazing, favorites, and informative · Staff are commended for explaining procedures clearly and answering questions thoroughly.
Clarkson Eyecare
Patients praise: professional and thorough eye care (for specific providers like Dr. Joann Adams) · convenient operating hours.
Quantum Vision Centers
Patients praise: Thorough and knowledgeable clinical examinations · Friendly, professional, and efficient staff interactions.
Bradford Vision Center
Patients praise: Professional and attentive eye care by Dr. Bradford · Clean, bright, and pleasant office atmosphere.
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