Our Grand Prairie Urgent Care Center in TX - Concentra
Occupational Health • Grand Prairie, TX
Ratings by platform
- Better Business Bureau (BBB): 1.57 out of 5 stars (BBB platform-wide for Concentra Health Services, Inc.) (Not explicitly specified for this specific location; BBB aggregate covers the corporate entity)
- Yelp: Generally low (implied by content of reviews) (4 reviews mentioned on Yelp for this location)
What patients say
Patients praise
- Some reports of attentive staff (noted in aggregated summaries, though not specific to the local branch in individual user reviews)
- Efficient procedure mention (noted in aggregated summaries)
Common complaints
- Extended and long wait times
- Perceived rude or unprofessional behavior by staff and medical personnel
- Concerns regarding occupational medicine practices (prioritizing employer interests over patient care)
- Issues with appointment management and honoring schedules
- Reports of poor communication or inadequate explanation of medical findings
In patients' words
"I've read through several complaints and responses and it seems to me that most Concentra offices have bad staffing, long waits, rude doctors who only have the company's well being in mind."
— Better Business Bureau Customer Review"Would not recommend this place for anyone who truly wants to be taken care of. Nurse made snarky comment as she denied my child service."
— Yelp Review"Needs Improvement - My experience at Concentra was beyond DISAPPOINTING; it was a direct threat to my livelihood. Despite PAYING OUT OF POCKET for my own service, I was subjected to blatant PATIENT PROFILING."
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