Family Physicians of Western Colorado | Primary Care Partners
Family Medicine • Grand Junction, CO
Ratings by platform
- Birdeye (aggregating Google reviews): 4.5 out of 5 stars (171 reviews)
- Yelp (Primary Care Partners): 2.0 out of 5 stars (12 reviews)
What patients say
Patients praise
- Specific providers praised for being thorough, good listeners, and professional
- Convenient, central location in Grand Junction
- Helpful for routine medical questions and medication management
- Positive experiences with front office staff by some patients
Common complaints
- Reports of feeling rushed during appointments
- Issues with billing and coding department leading to insurance claim denials
- Complaints regarding rude, condescending, or unprofessional conduct by front desk/reception staff
- Frustration over practice policy regarding patient dismissal/termination after missed appointments
- Some perceptions of corporate-style medical care
In patients' words
"We've been taking our family here for over 10 years and have felt rushed by some of the doctors like they didn't have enough time for each appointment."
— Birdeye (Google Review)"Today’s appointment was great. Provider Jenna Berguin took time to address all questions and I never felt she was hurrying through the appointment."
— Birdeye (Google Review)"Terrible experience with billing and coding department. Screening labs coded as diagnostic and insurance did not pay due to coding."
— YelpMore clinics in Grand Junction
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