Trinity Health Medical Group, Primary Care & Pediatrics
Primary Care • Grand Haven, MI
Ratings by platform
- Birdeye (practice), Ratings.MD (individual providers)"}}]},sampleQuotes:[{quote:{citations:,confidence:: 2.6/5 (Birdeye average for practice level) to 4.9/5 (provider-specific verified ratings)"},reviewCount:{citations:,confidence:
What patients say
Patients praise
- High regard for specific individual providers, particularly physicians and physician assistants for their attentiveness, expertise, and compassion
- Patients feeling heard, respected, and not rushed during appointments
- Effective, long-term provider-patient relationships
Common complaints
- Dissatisfaction with front office staff and customer service efficiency
- Perceived lack of thoroughness or competence in medical diagnosis and treatment (specifically in urgent care settings)
- Difficulties with communication and follow-up regarding care and medical documentation
In patients' words
"Dr. Reidy is amazing, however his front office staff offers the absolutely worst, rudest customer service I have ever experienced."
— Birdeye Patient Review"Dr. Reidy is far more than my physician — he’s someone I’ve come to know and deeply respect... He listens, cares, and treats me as a whole person."
— Ratings.MD Verified Patient Survey"Dr. Rabideau is so kind and gentle. He listens! That's so important to me."
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