Counseling Center of West Michigan | Professional Mental Health ...
Mental Health Therapy • Grand Haven, MI
Ratings by platform
- promallu.com (Kentwood Campus data): 3.9/5 (16 reviews (aggregated data))
- Facebook: 90% recommend (15 reviews)
What patients say
Patients praise
- Some patients report excellent care from their therapists
- Convenience of virtual session options
- Helpful staff assistance with insurance and copays for some clients
Common complaints
- Administrative and scheduling issues, including miscommunication about appointments and unexpected billing/fee charges
- Concerns regarding professional conduct of some staff and counselors, including perceived rudeness, lack of professionalism, and inadequate care
- Accusations regarding prescribing practices, misdiagnosis, and lack of qualifications for complex or pediatric cases
In patients' words
"Staff and the counselor my daughter had were rude and disrespectful... there was a way more professional way to handle this situation and as a therapist she failed."
— Review on promallu.com"Scheduled me incorrectly, then tried to charge me a fee"
— Review on localitybiz.comMore clinics in Grand Haven
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