Trinity Health Medical Group, Primary Care & Pediatrics - Grand ...
Family Medicine • Grand Haven, MI
Ratings by platform
- Birdeye: 2.6 out of 5 stars (27 reviews)
What patients say
Patients praise
- Individual providers, such as Dr. Shawn Reidy, receive high praise for compassion, listening, and professionalism
- Some patients feel well-cared for by specific doctors within the practice
Common complaints
- Poor customer service from front office staff
- Difficulty with prescription refills and lack of communication regarding requests
- High turnover and perceived lack of organization within the office staff
- Issues with record transfers and patient status disputes
In patients' words
"Dr. Reidy is amazing, however his front office staff offers the absolutely worst, rudest customer service I have ever experienced."
— Patient Review on Birdeye/LocalityBiz"It is a nightmare trying to refill prescriptions with this office. You have to use MyChart, and it seems like no one there actually checks it."
— Patient Review on LocalityBiz"It’s easy to give Dr. Reidy and his practice a 10 out of 10 — they’ve earned it, every time."
— Patient comment on Ratings.MDMore clinics in Grand Haven
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