Aurora Heart Failure Clinic - Grafton, WI - 53024 - Aurora Health Care
Cardiac Care • Grafton, WI
Ratings by platform
- U.S. News & World Report: 4 out of 5 stars (Patient Experience Score) (Not explicitly stated total count)
- Healthgrades: 81% patient experience rating (Not explicitly stated total count)
- Yelp: Not explicitly stated overall star rating (21 reviews)
What patients say
Patients praise
- Strong labor and delivery/maternity care services with supportive nursing staff
- High patient willingness to recommend the facility (approx. 84-92%)
- Specific praise for medical expertise and effective communication from certain physicians
- Generally positive feedback for outpatient and elective surgical experiences
Common complaints
- Long wait times, particularly in the emergency department
- Concerns regarding staff communication and attitude in high-stress situations
- Cleanliness issues, specifically regarding stained carpets in the ER
- Administrative and billing department disputes
- Occasional reports of lack of responsiveness to complaints
In patients' words
"Good care, great workers. And they spent their own money on getting a professional animal catcher to come and catch/rescue a local women’s cat."
— LocalityBiz review"Many users have praised the supportive and caring nursing staff, highlighting their attentiveness during critical moments. However, experiences in the emergency department have raised concerns about service quality and wait times."
— Wheree overview of Aurora Medical Center Grafton"The carpeted floors are stained horribly, especially the ER. I’m not quite sure why it is carpeted there in the first place. If you’re in the ER, all you hear is everyone laughing and making gossip in the nurses station. Almost everyone is extremely rude in the ER Dept."
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