Ophthalmologist Goodlettsville - Loden Vision Centers
Optometry • Goodlettsville, TN
Ratings by platform
- v2.mdidentity.com (aggregated patient reviews): 5.0 out of 5 stars (based on aggregated provider reviews) (1391 reviews mentioned on the reviewed platform)
What patients say
Patients praise
- high satisfaction with surgical outcomes, particularly LASIK and cataract procedures
- frequent praise for the professional and accommodating nature of specific doctors, such as Dr. Hopkins and Dr. Doherty
- many patients describe the staff as caring and the office environment as professional and upscale
- successful, painless, and quick surgical experiences reported by numerous patients
Common complaints
- reports of poor customer service and rude staff interactions
- complaints regarding appointment scheduling, cancellations, and confirmation policies
- frustration over fees for obtaining pupillary distance (PD) numbers for external eyewear purchases
- instances of post-procedure concerns or dissatisfaction with outcomes
In patients' words
"I have NEVER experienced a staff from..billing..insurance..receptionists..nurses..that are so punctual..caring..in making a patient feel so comfortable in all settings from dr apts..surgery..post surgery etc..I cannot even express the trust that I felt with the care..."
— v2.mdidentity.com (Patient Review)"I did have an issue with Alma in the optical center two days later when I called, she cut me off mid sentence. Her customer service was very rude. Please note: if you need your PD number to order classes elsewhere, you will be required to return to the office and pay an additional $40."
— v2.mdidentity.com (Patient Review)"They had cancelled my appointment I had been waiting WEEKS for... without even talking to me because I didn't answer phone? ... that's absolutely ridiculous and unreasonable."
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