
Loden Vision Centers
Optometry • Goodlettsville, TN
Ratings by platform
- v2.mdidentity.com: 5.0/5 (1,391 reviews)
What patients say
Patients praise
- high satisfaction with surgical outcomes, particularly LASIK and cataract procedures
- frequent praise for the professional and accommodating nature of specific doctors, such as Dr. Hopkins and Dr. Doherty
- many patients describe the staff as caring and the office environment as professional and upscale
- successful, painless, and quick surgical experiences reported by numerous patients
Common complaints
- reports of poor customer service and rude staff interactions
- complaints regarding appointment scheduling, cancellations, and confirmation policies
- frustration over fees for obtaining pupillary distance (PD) numbers for external eyewear purchases
- instances of post-procedure concerns or dissatisfaction with outcomes
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