Gloucester Family Health Center | Patient-Centered Health Care
Primary Care • Gloucester, MA
Ratings by platform
- HelpConnectUsa: 3.7/5 (49)
What patients say
Patients praise
- Some patients report highly positive experiences with specific dental providers and assistants, citing professionalism and expertise
- Friendly and welcoming interactions with individual staff members in the dental department
- Appreciation for scheduling flexibility when using cancellation lists
Common complaints
- Difficulties with administrative staff and communication, including reported rudeness and unresponsiveness
- Concerns over frequent turnover of primary care providers causing lack of continuity of care
- Difficulty obtaining specialist referrals for chronic issues
- Reports of poor clinical outcomes in dental services, including claims of damaged teeth and unmet expectations
- Frustration with call centers and reliance on emergency care instead of primary health management
In patients' words
"Troubling that I went to a doctor for help and would not give me a path to a specialist because it didn't help their bottom line."
— LocalityBiz Reviewer"This day 10/22/2020, I went for a filling and the doctor ended up breaking my tooth, and the worst thing that she could not even remove it, I had to leave injured... I am very upset with this service of inept people."
— DentalClinics.org Reviewer"I can say with 110% sincerity that my experience has been the best of any experiences in ANY dental chair so far in my 56 years! I’m am sooo grateful for their care, expertise and kindness."
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