Saint Vincent Hospital
Digestive Care • Gloucester, MA
What patients say
Patients praise
- Some gastroenterologists are praised for being professional, caring, and thorough
- Positive feedback for specific staff members in other hospital departments (e.g., mental health programs)
- Clinical expertise acknowledged by some patients for specific procedures
Common complaints
- Poor office communication and long wait times for appointments and results
- Negative interactions with office staff and perceived lack of bedside manner (e.g., arrogance, dismissiveness)
- Concerns regarding billing practices and high costs for procedures like colonoscopies
- General hospital patient satisfaction scores (e.g., patient experience) often below national averages
- Complaints about ER care, including long wait times and inadequate communication/nursing response
In patients' words
"Do not waste your time. It's not that the Dr. was bad. It's just the way the office is run in general. Long wait times and nothing but, a hassle."
— Patient review on Vitals regarding gastroenterology office care"If I could give zero stars, I would. Stay away... She brushed it off as IBS. She never ordered any blood work... I now receive care at Brigham and Women’s Hospital."
— Patient review on WebMD regarding a specific gastroenterologist"How can St. Vincents think they can charge 6x what the average colonoscopy procedure is in Massachusetts?"
— Patient account regarding billing practices at St. Vincent HospitalMore clinics in Gloucester
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