Gastroenterology Care Worcester, MA | Saint Vincent Hospital

Patients praise

• Some gastroenterologists are praised for being professional, caring, and thorough
• Positive feedback for specific staff members in other hospital departments (e.g., mental health programs)
• Clinical expertise acknowledged by some patients for specific procedures

Common complaints

• Poor office communication and long wait times for appointments and results
• Negative interactions with office staff and perceived lack of bedside manner (e.g., arrogance, dismissiveness)
• Concerns regarding billing practices and high costs for procedures like colonoscopies
• General hospital patient satisfaction scores (e.g., patient experience) often below national averages
• Complaints about ER care, including long wait times and inadequate communication/nursing response