Gastroenterologist in Glenview, IL - GI Alliance of Illinois
Gastroenterology • Glenview, IL
Ratings by platform
- Aggregated reviews: 4.7/5 (aggregated average) (204 reviews)
- Healthgrades (Dr. Baseer Qazi): 4.3/5 (51 ratings)
- Healthgrades (Dr. Jeffrey Jacobs): 5.0/5 (14 ratings)
- Healthgrades (Dr. Kenneth Chi): 5.0/5 (75 ratings)
What patients say
Patients praise
- Highly regarded medical care and successful clinical outcomes for procedures like colonoscopies
- Many individual gastroenterologists at the practice, such as Dr. Jeffrey Jacobs and Dr. Kenneth Chi, receive very high praise for bedside manner, professionalism, and expertise
- Staff and nurses often described as friendly and efficient during the actual procedures
- Clear and efficient communication regarding pre-procedure instructions from some teams
Common complaints
- Significant complaints regarding billing department errors, including double charging and incorrect coding
- Issues with office communication, including unresponsive staff and difficulty reaching the office by phone
- Administrative incompetence in scheduling, such as multiple reschedules and failing to notify facilities of appointment changes
- Occasional reports of unprofessional or dismissive bedside manner by some providers
- Concerns regarding lack of accountability for staff errors
In patients' words
"Extremely incompetent scheduling department leading to a great deal of frustration!"
— Trustindex.io review"Worst billing dept I've ever seen. They make mistakes and waste your time not replying to messages and make coding issues that they then try to put on the customer."
— Promallu/Review aggregation"Dr Jacobs was prompt, friendly, knowledgeable, professional, a good listener, great communicator about my options and ready to accept my decision."
— Healthgrades (Dr. Jeffrey Jacobs) review"Dr Chi has helped resolve my issues on several occasions without the run around other doctors have put me thru. Grateful!"
— Healthgrades (Dr. Kenneth Chi) reviewMore clinics in Glenview
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