Glendale Eye Care Services - Madison Medical Affiliates
Optometry • Glendale, WI
Ratings by platform
- Birdeye (Madison Medical Affiliates general): 3.5/5 (61 reviews)
What patients say
Patients praise
- Clinical staff and doctors praised for being thorough, kind, and knowledgeable
- Patients appreciate efficient eye exams and effective surgical outcomes
- Strong recommendations from local patients for specific providers
Common complaints
- Concerns regarding front office staff professionalism and communication
- Reports of rigid appointment and cancellation policies resulting in missed care
- Challenges with administrative and phone systems for coordinating care
In patients' words
"The doctor and the nurses are great, but the front office women are unpleasant. they have no compassion for people who take a bus. they drop patients saying 'patient cancelled' but transportation is a valid reason."
— LocalityBiz user review"Many patrons praise the staff’s kindness and professionalism, noting that assistants like Elizabeth are efficient, knowledgeable, and supportive throughout exams."
— Wheree.com summary of reviews"Like many large institutions, the administration is terrible. Doctors try their best but the administration is incompetent, indifferent and unaccountable."
— Review of Madison Medical Affiliates (Jefferson Clinic)More clinics in Glendale
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