Glendale Obstetrics and Gynecology P.C.

Patients praise

• Kind and patient care from specific providers (e.g., Dr. Heard)
• Comfortable environment for regular checkups and birth control visits]},negativeThemes:{citations:,confidence:
• value:
• high
• "Poor communication and administrative errors regarding appointments and scheduling"
• "Frustration with office staff and medical assistants' quality of care"
• "Issues with billing and resolving insurance matters with the lab"
• "Inconsistency in care provider (being seen by a nurse practitioner instead of a scheduled physician)"

Common complaints

• Poor communication and administrative errors regarding appointments and scheduling
• Frustration with office staff and medical assistants' quality of care
• Issues with billing and resolving insurance matters with the lab
• Inconsistency in care provider (being seen by a nurse practitioner instead of a scheduled physician)]},overallSentiment:{citations:,confidence:
• value:
• mixed},positiveThemes:{citations:,confidence:
• high
• Kind and patient care from specific providers (e.g., Dr. Heard)
• Comfortable environment for regular checkups and birth control visits]},ratingsMentioned:[{rating:{citations:,confidence:
• 3.2/5
• reviewCount:{citations:,confidence:
• 127
• site:{citations:,confidence:
• Google My Business
• rating:{citations:,confidence:
• 4.9/5
• 111
• Tebra
• 2.5/5
• 12
• Yelp
• sampleQuotes:[{quote:{citations:,confidence:
• Dr. Heard and her team have been nothing but kind, informative and patient. From when I had my first appointment to confirm my pregnancy to the birth of my first child to every appointment after....
• source:{citations:,confidence:
• Yelp review
• quote:{citations:,confidence:
• The entire experience has been frustrating and unprofessional. The lack of communication and accountability from the staff has been disappointing — I would not recommend this office to others.
• Online patient review
• I've been going here for the last 9 years and have had nothing but issues the last 2 years.. Nikki is amazing but once you're in the hands of a medical assistant you're screwed.
• top_results:}}}},'overallSentiment':{'value':'mixed','citations':,'confidence':'high'}}}}}}],top_results:}}
• top_results:}