LifeStance Therapists & Psychiatrists in Germantown, WI
Mental Health Counseling • Germantown, WI
Ratings by platform
- Birdeye: 4.4/5 stars (49 reviews)
- LifeStance Website (Germantown location page): 4.9/5 stars (40 reviews)
What patients say
Patients praise
- Patients praising specific therapists for being empathetic, professional, and helpful
- Convenience of booking appointments and flexibility in some cases
- Positive initial experiences with therapy services for some individuals
Common complaints
- Billing disputes, including unwarranted charges and erroneous medical debt
- Difficulties in resolving administrative issues, including long hold times and unresponsive customer service
- Reported technical issues with online sessions and appointment scheduling systems
- Concerns about professional conduct or safety, including unprofessionalism and lack of support for specific patient populations
- Barriers to care due to rigid billing or insurance verification policies
In patients' words
"Karen is easy to interact with, encouraging, empathetic, with a wonderful skill for listening. I would recommend LifeStance with a high degree of confidence."
— Eileen Cefalu (Local review)"Very negative experience. The provider was late for our first session, and was transphobic. In my experience, this is not a safe or supportive space for queer individuals."
— Rachel Kathman (Local review)"Patients, their family members, and former employees told The Capitol Forum about insurance verification errors and unwarranted charges to patients’ credit and debit cards for services covered by consumers’ health plans."
— The Capitol Forum investigation
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