Family Medicine & Walk-In Care in Gastonia
Family Medicine • Gastonia, NC
Ratings by platform
- Birdeye (Novant Health Family Physicians Gastonia): 4.6 out of 5 stars (374 reviews)
What patients say
Patients praise
- Patients frequently praise providers for being attentive, knowledgeable, and caring
- Nursing and support staff are often described as friendly and professional
- Modern and clean facility environment noted by several patients
- Efficient check-in process and minimal wait times cited by many reviewers
- Strong, long-term patient-provider relationships reported
Common complaints
- Occasional scheduling delays or lengthy wait times for appointments
- Issues with communication regarding appointment rescheduling
- Reports of slow or incompetent support staff in some local practices
- Concerns regarding billing processes and communication from administrative departments
- Difficulties with medication refill requests and pharmacy communication in some instances
In patients' words
"The attention is spot on, and the staff of nurses are so good at what they do. Check in is always easy, and everyone is friendly. Caring, and concerned staff."
— Birdeye Reviewer"A few reviews mention occasional scheduling delays or lengthy wait times when new patients attempt to secure immediate appointments; some felt communication could be improved regarding appointment rescheduling."
— Wheree SummaryMore clinics in Gastonia
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Patients praise: Friendly and professional staff · Thorough explanation of procedures and care.
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