North Garland - CareNow Urgent Care
Urgent Care • Garland, TX
Ratings by platform
- Solv Health: 1.0 out of 5 stars (average) (3 ratings reported on Solv)
- Better Business Bureau: 1.03 out of 5 stars (average for CareNow clinics) (Multiple (BBB site covers chain))
- Facebook: 86% recommend (66 reviews)
What patients say
Patients praise
- Some patients reported professional and caring individual interactions with specific providers or staff members
- Web check-in can be convenient when it functions as expected for shorter wait times
Common complaints
- Excessively long wait times despite using web check-in
- Poor communication from front desk staff regarding wait times and clinic policies
- Unprofessional or rude staff behavior
- Administrative and billing issues, such as failure to send requests for specialized procedures or high costs for minimal care
- Lack of urgency in patient care
In patients' words
"Be prepared to wait ALL DAY…signed in for care at 11:15am... did not get seen until 4:30p….waited an additional 3 hrs in the waiting room. Horrible wait time communication!!"
— Solv Health review"Longest wait times ever! No consideration for the patients even with the online check in feature!"
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