Family Medicine at Garden Grove Medical Offices - Kaiser Permanente
Family Medicine • Garden Grove, CA
Ratings by platform
- Birdeye/Google: 3.9 out of 5 stars (401 reviews (aggregate from Birdeye/Google))
- Yahoo Local: 3.0 out of 5 stars (282 reviews)
What patients say
Patients praise
- many patients report friendly and respectful staff across various departments, including check-in, nursing, and pharmacy
- praise for specific physicians for their attentiveness, willingness to listen, and clarity in explanations
- general satisfaction with clinical care quality when patients are seen
- convenience of having multiple services like urgent care and pharmacy in one location
Common complaints
- long wait times, especially for urgent care and laboratory services
- difficulties with the automated phone system and appointment scheduling
- instances of poor communication and perceived lack of consideration for patient time
- occasional frustration with lost lab specimens or cancelled orders
In patients' words
"Every single staff member (the front desk, the vitals nurse, Dr. Uhlenberg and especially the two pharmacists who helped me) was so kind and helpful and respectful."
— Birdeye (Patient Review)"Don't go here on a weekend. I waited about an hour and a half for a fasting blood draw because you cannot get an appointment for lab work."
— Yahoo Local (Patient Review)More clinics in Garden Grove
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